Are your products guaranteed?Can I Special Order an item I can’t find on your website?How and when will my purchase be shipped?How do I place an order online and what kind of payment methods do you accept?How do I purchase a gift certificate?How do I return a product?How long does it take for a return to process?How will I know if you have received my return?I bought an item from your website, can I return it to your retail store?Is my account information safe?Should I save the paperwork and packing material that I received with my order?What does B-Stock mean?What happens if I order an item that is not in-stock?What happens if I refuse my package?What if my item was damaged during shipping?What if my product is defective?What is your Price Matching Policy?What is your Price Protection Policy?What is your return policy?When can I expect my order to arrive?When will my credit card be charged and how will I know if my order has been processed?Why choose World Wide Stereo?Why it is important to buy from an Authorized Dealer?Why should I create an online account with World Wide Stereo?Will I have to pay tax?Will you ship to an international address?
Are your products guaranteed?ONLINE SHIPPING POLICY
FREE Shipping on Most Orders:
We offer FREE standard shipping on most orders (UPS and USPS). Larger orders and oversize items will ship via specialized freight carrier within 1-2 business days (see below for details). In-stock items will arrive within 1-7 business days with delivery Monday through Friday. All packages with a value of $100 or more require signature confirmation. You will receive an email confirmation of your order within 24 hours of placing your order and an additional email confirmation with tracking information once your order has been shipped. For your protection, we recommend that you save the paperwork and original box and packing materials that you received with your order until your equipment warranty has expired. In addition, some products, if defective, cannot be returned without the original box. At this time we are unable to deliver APO/FPO military addresses or P.O. boxes.
*Excluding holidays and pending availability and credit verification. Free shipping is not available on items shipping outside of the continental US.
**Unfortunately, we cannot waive the signature once an item is in transit.
***Once your order has shipped it cannot be cancelled, only returned for a refund (less return shipping charges) or credit or exchanged.
Need it Faster?
Expedited shipping options are available and may be selected during the checkout process. You will be charged for the cost of the upgraded service. Enhanced shipping options such as next-day air are dependent upon your order and the delivery address. Please allow extra time for delivery to remote addresses. Please contact an online sales specialist at 1-866-961-7781 or via email at.onlinesales@wwstereo.com.for expedited freight options.
Specialized Freight Shipping for Large Items:
Items that require special freight shipping will arrive within 1-10 business days once your order has been processed. All items must be signed for and you will be contacted prior to delivery to schedule arrangements. Delivery options include the following services:
Scheduled Curbside Delivery (FREE):
The Driver will bring the product to your curb where you will sign for your product. It is your responsibility to bring the product into your home.
Scheduled In-Home Delivery ($50):
The Driver will bring the product through the front door where you will sign for your product. The Driver is not responsible for unpacking the product or waiting for you to unpack your product. Please check product dimensions to make sure your shipment will fit through your door.
Scheduled White Glove Service ($120:
The Driver will bring the product into your home where you will sign for your product. The Driver will then un-pack the product, plug the product into a wall outlet (if needed), place the product as requested by the consignee, and remove packing material if needed. Please note the driver is not responsible for plugging the product into the cable outlet or box. Please check product dimensions to make sure item will fit through doors and around corners.
Please note extra charges may apply to items that must be carried up multiple flights of stairs. Allow extra time for delivery to remote addresses.
International Orders & Shipping:
We now offer a checkout option for our Canadian customers. For all other international orders and shipping inquiries, please contact us at onlinesales@wwstereo.com.
Customs duties and taxes (non-U.S. destinations)
Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. These charges are separate from World Wide Stereo charges and are beyond our control or ability to predict. These charges (if any) are the customer’s responsibility and are made payable to your government. Please check with your local post office for more information.
Tracking your Package:
Once your order has been shipped you will receive a shipping confirmation e-mail with the tracking number and information for your package. You may track your order by clicking on the link in your confirmation email or going to www.ups.com.
Backordered Items:
When you place an order for an item that is not in-stock, you will receive an email with the estimated ship date. You can cancel your order anytime before the item is shipped by contacting our customer service department. Please note that once your item ships we are unable to cancel your order.
ONLINE RETURN AND EXCHANGE POLICY
30-Day Money-Back Guarantee:
The quality of our products is guaranteed. If you are not completely satisfied with your purchase for any reason, you may return or exchange merchandise in its original condition and packagingwithin 30 daysof receipt of your shipment (Less Shipping & Handling Charges. Restocking fees* may apply). Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.
The following restrictions apply:
Rules:
-All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. We reserve the right to charge an additional fee for any missing materials. Additionally, if your UPC label or bar code is missing we reserve the right to charge for the Rebate Offer amount.
- All Returns and Exchanges require prior authorization. Please apply for a Return Authorization Number (RMA#) by calling 1-866-961-7781. Any item returned without authorization will be refused. RMA numbers are valid for 10 days. Please note that an RMA # does not guarantee final disposition and all returns are subject to inspection.
- *Any product without an RMA#, with missing or damaged original contents, opened software, products with false claims of damage or working condition, or products that are not properly packaged are subject to a 15% restocking fee. Excessive wear and tear or damaged packaging may increase these restocking fees.
- The cost of return shipping will be deducted from your refund or credit.
- If your order was shipped for free or at a promotional shipping rate, you will incur the actual to and from shipping charges upon returning merchandise.
- Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
No Return/Exchange On:
Televisions larger than 37”
Oversized product shipped via motor freight
Special Orders or Clearance merchandise
Opened car-stereo merchandise
Unwrapped CD, DVD, VHS tape, or software.
In-ear headphones
Damaged Products:
We make every effort to prevent shipping damages. In the event your package appears damaged upon receipt, please notify the driver immediately so documentation can be made at the time of delivery and our carrier can contact us to begin a damage claim. Failure to claim damages at the time of delivery will result in additional shipping charges. Please keep all packaging materials and paperwork for your shipment and damage claim. If your item is in-stock and available a replacement will be sent immediately via UPS ground or specialized motor freight (for oversize items) and you will be notified with shipping and tracking information. Please note that exchanges for a product damaged in shipping are for the same model only. Lost or damaged merchandise claims must be made within three days of receipt of item(s).
Defective Products:
Eligible Defective Products may be returned for an exchange within 30 days from receipt date. Defective Products may be exchanged for the same model only. Replacements are shipped via UPS ground or specialized motor freight for oversize items (Please allow 3-10 business days). Certain items are Factory Service Only and cannot be returned to WWStereo.com per the manufacturer. Please consult the product packaging or call us at 1-866961-7781 for more information.
How to Return a Product:
1. Call us: 1-866-961-7781
Please contact our customer service department with your receipt in-hand to obtain a Return Authorization Number (RMA#) and request a Return Shipping Label. You can choose to have your return label emailed to you (a printer is required) or to receive it in the mail. Please note that your return will not be accepted without an RMA#. You have 10 days from receiving your RMA# to ship out your return.
2. Please pack carefully!
All Returns and Exchanges must be double boxed (the manufacturer’s box must be inside of another box designed for shipping). Please pack merchandise in its original packaging with UPC and Bar Codes intact and include all original contents and factory packed accessories. A safely packaged and complete return is less likely to incur a damage or restocking fee.
3. If your item(s) was shipped via UPS:
Attach Your Return Label: Please cover or remove old shipping labels and tracking numbers and securely affix your Return Shipping Label to your return package. Please do not place stickers or shipping labels on the original manufacturer’s package. Please take your return to your local UPS drop-off location. For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.
OR If your item(s) was shipped via specialized freight carrier:
Once you are approved and have obtained a WWStereo.com RMA#, you will be contacted by a representative from our freight carrier to schedule arrangements for a pick-up. You must be present at the time of pick-up. Failure to do so will result in a failed pick-up attempt and you will incur additional charges.
Track your Return Package:
You can track the return of your package using the tracking number provided on your return shipping confirmation email. For UPS call 1-800-742-5877 or visit their website at www.ups.com. For freight shipments call 1-800-583-8350 or go to www.cevalogistics.com.
Refund Process:
Returns and exchanges meeting the conditions outlined above will be processed within 5 business days following receipt*. Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Shipping costs will only be refunded if the return is a result of our error.
*Exchange processing times may vary depending on availability.
Pennsylvania Customers:
For the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require an RMA#.
Can I Special Order an item I can’t find on your website?We offer our customers the opportunity to Special Order certain products that are not listed on our website. Please contact one of our online sales specialists at 1-866-961-7781 or via email at onlinesales@wwstereo.com.to discuss availability.
How and when will my purchase be shipped?We offer FREE standard shipping on most orders (UPS and USPS). Larger orders and oversize items ship via specialized freight carrier within 1-2 business days (see below for details). In-stock items will arrive within 1-7 business days with delivery Monday through Friday. All packages with a value of $100 or more require signature confirmation.** At this time we are unable to deliver to APO/FPO military addresses or P.O. boxes.
*Excluding holidays and pending availability and credit verification. Free shipping is not available on items shipping outside of the continental US.
**Unfortunately, we cannot waive the signature once an item is in transit.
***Once your order has shipped it cannot be cancelled, only returned for a refund (less return shipping charges) or credit or exchanged.
You will receive an email confirmation of your order within 24 hours. You will receive an additional email confirmation once your order has been shipped with shipping and tracking information.
For more information, please review our.Shipping Policy..
*Excluding holidays and pending availability and credit verification.
How do I place an order online and what kind of payment methods do you accept?WWStereo.com offers you 24/7 access to the best brand names in electronics. The content of this site, its search tools, navigation and product pages are all intended to help you make the most informed purchase possible.
You may order online using our secure checkout form. Our payment options currently include Visa, Master Card, American Express, Discover, your World Wide Stereo Credit Card, and PayPal*. Other financing options and promotions may also be available and are indicated on applicable product pages.
*If you use Paypal, please note that we only ship to Paypal confirmed addresses.
How do I purchase a gift certificate?World Wide Stereo gift cards are available and ship for free via USPS or may be received via email. Currently gift cards may be purchased in the requested dollar amounts by contacting one of our online sales specialists at 1-866-961-7781 or via email atonlinesales@wwstereo.com.
How do I return a product?Call us:
Please call us at 1-866-961-7781 with your receipt in-hand to obtain a Return Authorization Number (RMA#) and request a Return Shipping Label. You can choose to have your return label emailed to you (a printer is required) or to receive it in the mail. Please note that your return will not be accepted without an RMA#.
Pack Carefully:
All Returns and Exchanges must be double boxed (the manufacturer’s box must be inside of another box designed for shipping). Please pack the product in its original packaging with all original contents and use the original shipping carton and packing materials if possible. A safely packaged and complete return is less likely to incur a damage or restocking fee.
If your item(s) was shipped via UPS:
Attach Your Return Label:
Please cover or remove old shipping labels and tracking numbers and securely affix your Return Shipping Label to your package.
Give The Package To UPS:
Please give your package to any UPS driver or take it to any UPS drop-off location. For the location of the UPS office nearest you, please call 1-800-742-5877 or visitwww.ups.com.
If your item(s) was shipped via specialized freight carrier:
Once you have obtained a WWStereo.com RMA#, you will be contacted by a representative from our freight carrier to schedule arrangements for a pick-up. You must be present at the time of pick-up. Failure to do so will result in a failed pick-up attempt and you will incur additional charges.
Once your return item has been shipped, you will receive a Return Shipping Confirmation Email with tracking information.
Please see ourReturn & Exchange Policyfor more information.
How long does it take for a return to process?Returns and exchanges meeting the conditions outlined above will be processed within 5 business days following receipt*. Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
*Exchange processing times may vary depending on availability.
How will I know if you have received my return?You can track the return of your package using the tracking number provided on your return shipping confirmation email and calling UPS at 1-800-742-5877 or visiting their website at www.ups.com.
I bought an item from your website, can I return it to your retail store?For our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still need an RMA#.
Montgomeryville, PA Showroom
Ardmore, PA Showroom
Is my account information safe?World Wide Stereo is committed to providing our customers with a safe and secure online shopping experience. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.
Please view our Privacy Policy and Terms of Use to see how we protect your information and guarantee a secure shopping experience.
Should I save the paperwork and packing material that I received with my order?For your protection, we recommend that you save the paperwork and original box and packing materials that you receive with your order until your equipment warranty has expired. Your invoice (electronic or hard copy) is proof of purchase for warranty service should you need it. In addition, some products, if defective, cannot be returned without the original box.
What does B-Stock mean?*B Stock items are products that cannot be sold as new. In one way, or another, they have either been returned by a customer, a dealer, a distributor, a reviewer, our engineering department or any number of scenarios that prohibit us from calling them new. B Stock items are guaranteed to be in perfect working order unless otherwise noted in the description.
Gear becomes B-stock the moment a manufacturer, dealer or designated representatives open the box on a new piece of gear for any other purpose but QC. Legally it cannot be called new anymore. Though B-stock cannot be sold as new, it will always carry the full warranty if it is purchased from an authorized dealer or directly from the manufacturer. Sometimes B-stock is new product, but no longer a current model.
Manufacturers or dealers will open a box when they need to demo a product. A manufacturer's rep will carry the product around to dealers or display it at shows. The units typically have low hours and sales reps generally try to keep them in good shape. Authorized dealers may also term items opened for demo as B-stock. Rarely a b-stock item may have had a very minor, usually cosmetic, repair. Manufacturers and dealers are quite rigorous about B-stock status as the consequences for misrepresentation can hurt business and open them to liability.
All of World Wide Stereo's B-Stock products come to us directly from the manufacturer and carry the full manufacturer's warranty (same as A-Stock). Products are inspected and approved, labeled B-Stock by the manufacturer, and shipped to us. We do not open the product or know each product's backstory. Our B-Stock products are guaranteed to have NO cosmetic or technical defects and contain all original accessories. All B-Stock products are also covered by our regular 30-day return policy.
We are currently the only authorized dealer to carry B-Stock Klipsch products online.
What happens if I order an item that is not in-stock?When you place an order for an item that is not in-stock, you will receive an email with the estimated ship date. You can cancel your order anytime before the item is shipped by contacting ourcustomer service department. Please note that once your items have shipped we are unable to cancel your order.
What happens if I refuse my package?In the event that you refuse your package for any reason other than shipping damages, you will be subject to paying the full shipping price of the product both ways.
What if my item was damaged during shipping?We make every effort to prevent shipping damages. In the event your package appears damaged upon receipt, please notify the driver immediately so documentation can be made at the time of delivery and our carrier can contact us to begin a damage claim. Failure to claim damages at the time of delivery will result in additional shipping charges. Please keep all packaging materials and paperwork for your shipment and damage claim. If your item is in-stock and available a replacement will be sent immediately and you will be notified with shipping and tracking information. Please note that exchanges for a product damaged in shipping are for the same model only.
What if my product is defective?Eligible Defective Products may be returned for an exchange within 30 days from receipt date. Defective Products may be exchanged for the same model only.
What is your Price Matching Policy?Price Matching is offered as part of our Price Guarantee. As a service to our valued customers, WWStereo.com will match any Authorized Online Dealer’s price*. Price matching is only applicable to in-stock items with identical conditions of sale. Please note that special offers, promotions, B-Stock products, and rebates do not apply. Please contact our..customer service department..for more details.
*some restrictions apply.
What is your Price Protection Policy?World Wide Stereo customers are protected by our 30-day Price Guarantee. If your item is listed on our website at a lower advertised price within 30 days of your purchase with us, we'll credit you the difference. In order to qualify for Price Protection, the minimum price difference must be greater than ten dollars and applies to online purchases only. Price Protection does not apply to services, special offers, promotions, B-Stock products, or rebates. Please contact our.customer service department.for more details.
What is your return policy?30-Day Money-Back Guarantee:
The quality of our products is guaranteed. If you are not completely satisfied with your purchase for any reason, you may exchange or return your item(s) within 30 days of receipt (Less Shipping & Handling Charges. Restocking fees* may apply).
The following restrictions apply:
This does not include televisions, oversized products shipped via motor freight, HDTV receivers, car-stereo merchandise, Special Orders or Clearance merchandise.All returned merchandise must be in original condition in factory packaging and include all original packing materials, manuals and accessories. We reserve the right to charge an additional fee for any missing materials. Additionally, if your UPC label or bar code is missing we reserve the right to charge for the Rebate Offer amount.All Clearance items and Special Orders are FINAL SALE.All Returns and Exchanges require prior authorization. Please call 1.800.807.8187 for a Return Authorization Number (RMA#). Any item returned without authorization will be refused.*Non-defective opened merchandise or returned products without an RMA# or that are not double boxed are subject to a 15% restocking fee.The cost of return shipping will be deducted from your refund or credit.If your order was shipped for free or at a promotional shipping rate, you will incur the actual to and from shipping charges upon returning merchandise.Please view ourReturn & Exchange Policyfor more information.
When can I expect my order to arrive?In-stock items shipped via UPS or specialized carrier will arrive within 5-10 business days once your order has been processed (unless an expedited shipping method was selected during checkout).
Need it Faster? Expedited shipping options are available and may be selected during the checkout process. You will be charged for the cost of the upgraded service. Enhanced shipping options such as next-day air are dependent upon your order and the delivery address. Please allow extra time for delivery to remote addresses. Please contact an online sales specialist at 1-866-961-7781 or via email atonlinesales@wwstereo.comfor expedited freight options.
For more information, please check out ourShipping Policy.
When will my credit card be charged and how will I know if my order has been processed?Your credit card is charged as soon as your order is placed. You will receive an email confirmation with your order information once your order has been successfully transmitted. If you have not received an email confirmation within 24 hours please contact our customer service department.
A shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may also check the status of your order at anytime by visiting My Account and selecting “View Order History”.
Why choose World Wide Stereo?World Wide Stereo is proud to be nationally recognized for our commitment to customer satisfaction. Please contact our.Customer Service.department if you need assistance. Our certified industry sales specialists will help you find what you need to get the best performance from your gear.
Customer Support and shopping assistance with nationally recognized and certified industry experts. Check out our.Memberships & Awards.and feel free to.Meet The Experts.
Free Shipping*Factory Authorized Online DealerGuaranteed ProductsSafe & Secure Online Shopping30-Day Money-Back Guarantee30-Day Price GuaranteeWhy it is important to buy from an Authorized Dealer?Authorized dealers have signed dealer agreements with each manufacturer and must adhere to strict criteria to provide superior quality products, expertise, product support and online security to maintain their status. Authorized Dealers purchase directly from the manufacturer and stock their products in their own warehouses. This guarantees manufacturer rebates and warranties and enables efficient service, returns and replacements for defective merchandise. Additionally, Authorized Dealers are trained directly from manufacturer representatives in the application and integration of their products and receive regularly published technical updates.
Please note that any products being offered from UN-authorized dealers should be considered suspect and are not entitled to the manufacturer’s warranty coverage. Such products may be pirated goods not produced by the manufacturer, damaged, defective, “B” stock or stolen goods, or may have been purchased on a secondary “gray” market.
Why should I create an online account with World Wide Stereo?There are several benefits for owning a unique WWStereo.com Account. Your Account not only identifies you as a valued customer, but also allows us to personalize your shopping experience. When you log into your account, you can track the status of your orders, as well as view your order history. Our database will also remember your billing address so you don't have to enter it each time. Look forward to more benefits in the near future which will make your shopping and life more simple!
Will I have to pay tax?State sales tax is only collected on items purchased at our retail locations, online orders marked for in-store pick-up, and online orders shipping to the state of Pennsylvania.
Will you ship to an international address?We now offer a checkout option for all of our Canadian customers. For all other international orders and shipping inquiries, please contact us at.onlinesales@wwstereo.com..
Customs duties and taxes (non-U.S. destinations)
Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. These charges are separate from World Wide Stereo charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.