wws phone numer 1.866.961.7781

World Wide Stereo Returns and Exchange Policy

30 Day Money Back Guarantee

The quality of our products is guaranteed.  If you are not completely satisfied with your purchase for any reason, you may return or exchange eligible items* in their original condition and packaging within 30 days of receipt of your shipment less applicable shipping and handling costs.

In the event where merchandise is not in its original condition or is missing packaging, manuals, accessories or other components a partial refund will be given.  Partial refunds are calculated on a case-by-case basis.

*Eligible items include all items sold by World Wide Stereo with the exception of:

-Televisions larger than 32" in size
-Furniture, and other oversized product shipped via a Motor Freight Carrier
-Special order items, or clearance merchandise
-Car audio equipment that has been installed or where wires have been cut
-Tablet, Notebook, Computer or Celluar Devices
-Opened Games, Software or Media of any type (CD, DVD, VHS, Flash Drives, etc.)


How do I return a product?

 

Step 1:  Call us at 1.866.961.7781 

Please have your receipt in-hand to obtain a Return Authorization Number (RMA#) and request a Return Shipping Label. You can choose to have your return label emailed to you (a printer is required) or to receive it in the mail. Please note that your return will not be accepted without an RMA#.


Step 2:  Pack Carefully: 

All Returns and Exchanges must be double boxed (the manufacturer’s box must be inside of another box designed for shipping). Please pack the product in its original packaging with all original contents and use the original shipping carton and packing materials if possible. A safely packaged and complete return is less likely to incur a damage or restocking fee.

Step 3:  Ship the item back to our warehouse

 

If your item(s) was shipped via UPS:

Attach Your Return Label:  Please cover or remove old shipping labels and tracking numbers and securely affix your Return Shipping Label to your package.

Give The Package To UPS:   Please give your package to any UPS driver or take it to any UPS drop-off location. For the location of the UPS office nearest you, please call 1.800.742.5877 or visit www.ups.com.

If your item(s) shipped via a Motor Freight Carrier:

Once you have obtained a WWStereo.com RMA#, you will be contacted by a representative from our freight carrier to schedule arrangements for a pick-up. You must be present at the time of pick-up. Failure to do so will result in a failed pick-up attempt and you will incur additional charges.

Once your return item has been shipped, you will receive a Return Shipping Confirmation Email with tracking information.

What if I want to exchange my product?

When calling us, please indicate that you would like your product exchanged instead of receiving a refund.  If you choose a product of a different value you will receive a partial refund less applicable shipping and handling costs.  If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and handling costs, and the cost of the new item(s).  Please note certain items are not eligible for exchange (please see above for more information).

What if my product is defective?

When calling us, please indicate that your product is defective.   During our 30 day return guidelines, any eligible* products that are deemed to be defective may be exchanged free of charge for a new, working unit.  Certain products will require the manafactuer to schedule a service call or appointment with you in order to arrange service.  We are happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired.

*Please see above for items that are not eligible for return or exchange.