Free Shipping on All Orders*
We offer FREE standard shipping on all orders within the continental US. Actual services available and appropriate charges will vary according to your zip code. Most orders are processed by our warehouse within 1-2 business days. In-stock items are estimated to arrive within 1-9 business days (depending on the carrier and excluding holidays). Please keep in mind that adverse weather conditions, remote delivery locations and carrier delay could cause your actual delivery time to be slightly longer. Most packages will require an adult signature for delivery. You will receive an email confirmation of your order within 24 hours of placing your order and an additional email confirmation with tracking information once your order has been shipped. Please note that once an order is shipped it cannot be cancelled and shipment information cannot be changed. Our warehouses, shipping carriers and customer contact center are closed on major holidays. Upgraded delivery options will be added when selected.
Need it faster?
Expedited shipping options are available and may be selected during the checkout process. You will be charged for the cost of the upgraded service. Enhanced shipping options such as Next-Day Air are dependent upon your order and the delivery address. Please allow extra time for delivery to remote addresses. Please contact an online sales specialist for more information on expedited freight options.
Special Instructions for items shipped via Motor Freight Carriers
Items that require special freight shipping (including TVs over 42-inches) will be delivered via a specialty freight carrier and require a signature. You will be contacted prior to delivery to schedule arrangements via email or telephone.
What Motor Freight Services do you offer?
We offer three tiers of freight service for all items shipped via Motor Freight Carriers.
Standard (Free) The Driver will bring the product inside the residence or to the closest dry area (porch or garage).
Room of Choice (add $39) The driver will bring the product inside the residence to the customer's room of choice. Please check product dimensions to make sure your shipment will fit through your door.
White Glove Delivery (add $99) The driver will bring the product into the residence to the customer's room of choice (limited to one flight of stairs). Delivery includes unpacking, light assembly, and the removal of packaging (though we recommend you keep ALL packaging until your factory warranty is up). Please note the driver is not responsible for plugging the product into the cable box or outlet.
Tips on how to accept your delivery from a Motor Freight Carrier
Inspect the box: Upon delivery please carefully inspect the outer shipping carton and note any damage on the driver's delivery receipt. Please know that shipping cartons are made to take some wear and tear during the shipping process and do not always indicate damage to the product itself.
Inspect the product:Please unpack and thoroughly inspect the product for damage. For TVs, please pay careful attention to the TV screen. If your product arrives damaged, please refuse it and call us at 1.866.961.7781. If there is damage and the shipment is not refused at the time of delivery, we may not be able to provide you with a replacement product or a refund for the damaged product. The deadline to claim concealed shipping damage is 2 business days from the delivery date.
What do I do if my product is damaged or lost in transit?
If your item is damaged in transit, please refuse the package and contact us at 1.866.961.7781 or email@example.com within 24 hours. Our representatives will assist you with obtaining a replacement product if available. Please note, if you are receiving a large freight item from us, please read above in "Tips on how to accept your delivery from a Motor Freight Carrier". Any claims for loss must be made within 30 days of intended receipt of the merchandise by calling 1.866.961.7781.
What if my item has been backordered?
When you place an order for an item that is not in-stock, you will receive an email with the estimated ship date. You can cancel your order anytime before the item is shipped by contacting our customer service department. Please note that once your item ships we are unable to cancel your order.
Still have questions? We're here to help...
We are ready to answer all of your questions or concerns regarding our shipping process (or anything else for that matter). Please contact us either by phone or via e-mail and we will gladly assist you.
Customer Service Phone Number (Toll-Free) 1.866.961.7781 E-Mail firstname.lastname@example.org